How do I correct wrong account data?

Update editable fields in your account centre first. For locked details, contact live chat or email privacy@secret21of.com with the account email and the field that needs correction, then complete the verification check.

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Privacy Policy for your secret21of account

Q: Who can I contact about privacy rights?

Contact live chat for quick routing or email privacy@secret21of.com for a written request. Include your account email, the request type and any relevant payment reference so we can check the correct record.

Salon Prive, 3 Genie Wishes, Football Studio and Cash Rocket sit behind an account flow that asks for only the data needed to create, protect and settle your…

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Explore the lobby Read FAQ

Four data areas this policy covers

secret21of Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy sets out what we collect when you open an account, enter the lobby, use live chat, request a payment action or ask us to change account data. We separate account data, transaction records, device signals and communication records so you can understand why

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each category is kept. Touch 'n Go, GrabPay, Boost dan FPX records are used to match wallet activity, complete security checks and handle support cases. We keep records only for legal, security and account-operation reasons, then remove or anonymise them when those reasons no longer apply.
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When access or eligibility is discussed, it depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Three ways to reach our privacy desk

Privacy questions should reach the people who can check account records safely, so we keep contact routes clear. Use chat for quick identity checks, email for written requests, or the account centre when you want to change profile data yourself. We may ask for account email, recent login time or payment reference before discussing private records, because we need to confirm that the request comes from you.

Team online

Live chat privacy check

Use live chat when you need a quick privacy check tied to your account. We confirm basic details first, then route the case to the team that handles data access, correction or deletion requests.

Email privacy desk

Email [email protected] for written requests about account data, cookie choices or payment records. Include your account email and the exact request so we can find the right record without extra back and forth.

Account centre controls

From your account centre, you can update certain profile fields, refresh security settings and check contact preferences. If a locked field needs change, send a request and we will explain the verification step.

DATA CARE

Six privacy controls around your account

Our Privacy Policy is written around real account actions, not vague promises.

Account data

We collect details needed to create and secure your account, such as name, contact data and login credentials. The policy explains why each field is requested and how correction requests are handled.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX references are used to match deposits, check withdrawals and resolve wallet questions. We do not sell payment records, and access is limited to trained account teams.

Cookie choices

Cookies help keep you logged in, remember basic preferences and flag unusual device changes. The policy explains which cookies are needed for account safety and which browser controls you can use.

Access safety

Before we share or change private account data, we check that the request is really from you. This may include account email, recent activity checks or a payment reference tied to your wallet.

Retention windows

Some records must be kept for security, dispute handling or legal reasons. When those reasons end, we delete, anonymise or separate data from your profile where our systems and law allow.

Change requests

You can ask us to correct inaccurate account data, send a copy of certain records or remove data that is no longer needed. We answer after verification and explain any lawful limit.

Privacy questions before you open an account

The answers below focus on how the Privacy Policy works when you create an account, use local payment methods, enter the lobby or contact us. They are written for Malaysia account holders who want clear control over personal data. If your case involves a legal request, disputed transaction or account access problem, contact us with the account email so we can check records safely.

It covers account details, login records, device checks, cookie data, payment references and support messages. It also explains why we collect each category and how you can ask to view, correct or remove certain records.

We use local payment references to match wallet activity, check withdrawal requests and resolve account questions. Access is limited to staff who need those records for payment handling, security checks or support cases.

Yes, you can ask for a copy of certain account records after we verify your identity. We may exclude data that relates to security checks, another person or legal duties we must follow.

Update editable fields in your account centre first. For locked details, contact live chat or email [email protected] with the account email and the field that needs correction, then complete the verification check.

Cookies help maintain login sessions, remember basic preferences and detect unusual account access. Some cookies are needed for account safety, while browser settings may let you block or clear other cookies.

Retention depends on the record type and the reason it was collected. Security logs, payment references and support cases may be kept for different periods, then deleted or anonymised where allowed.

Contact live chat for quick routing or email [email protected] for a written request. Include your account email, the request type and any relevant payment reference so we can check the correct record.

Privacy Policy for your secret21of account

Three ways to reach our privacy desk

Live chat privacy check

Email privacy desk

Account centre controls

Six privacy controls around your account

Account data

Payment records

Cookie choices

Access safety

Retention windows

Change requests

Privacy questions before you open an account

01 What data does this Privacy Policy cover?

02 How are Touch 'n Go, GrabPay, Boost dan FPX records handled?

03 Can I ask for a copy of my account data?

04 How do I correct wrong account data?

05 Why does the site use cookies?

06 How long do you keep my data?

07 Who can I contact about privacy rights?

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